Privacy Policy for CSC Buying Group Limited

Introduction

Your privacy is important to CSC Buying Group (referred to in this policy as "CSC Buying Group," "we," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 2020.

1. Personal Information We Collect

Information You Provide:
We collect personal information when you engage with CSC Buying Group, such as when you register as a member on our website, participate in our buying programmes, or communicate with us. This may include your contact information, supplier account details, procurement history and preferences regarding CSC Buying Group products and services.

Information From Others:
We may collect information from our partners and suppliers to assess the value of membership benefits or to communicate updates and opportunities that may interest you. We may also collect information about you that is publicly available.

Consequences of Withholding Information:
If you do not provide the information required, we may be unable to offer you certain membership rights, benefits, or access to CSC Buying Group’s products and services or some of the functionalities or services provided on our mobile application or respond to any queries or requests for information you have submitted.

2. How We Use Your Personal Information

We use your information to:

• Register and manage your membership with CSC Buying Group.

• Communicate updates, special offers, and relevant news or advertising and information that we believe may be relevant to you or your interests.

• Conduct analysis to enhance member experience, bring on new suppliers and improve our services and train our staff.

Data is only used for purposes that are directly related to CSC Buying Group’s activities or as required by law.

3. Disclosure of Your Personal Information

To provide member services and administer our programmes, we may disclose your information obtained during registration to CSC Buying Group to:

• CSC Buying Group partners and suppliers, to verify your membership for benefit access.

• Third parties who assist with communications to members or other services we provide to you including via post, email or other digital delivery method.

• Any other representatives of your organisation (the organisation you signed up to become a CSC Buying Group member).

·         Third parties who assist us with operating our website and mobile applications; and Independent data storage providers.

• Government or law enforcement agencies as required by law.

We will not, sell, trade, or rent your personal information to others. We will only disclose your personal information to trusted third parties. We impose strict conditions on their use of your information and require them to keep your information confidential.  

Data Retention and Disposal

CSC Buying Group retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. Once personal data is no longer needed, we securely dispose of it in accordance with New Zealand laws, ensuring all information is handled with confidentiality and care.

4. Opting Out of Marketing Communications

We respect your right to privacy and understand that you may choose to limit the marketing communications you receive from us. You can opt out of receiving marketing communications at any time by:

1. Using the "Unsubscribe" Link
   Click the "unsubscribe" link provided in our email communications to stop receiving further emails.

2. Contacting Us Directly
   Email or call us at office@csc.org.nz, or 07 823 7979, specifying your request to opt out of marketing communications.

Please note that even if you opt out of marketing communications, we may still send you important transactional or service-related messages as required.

We aim to process all opt-out requests promptly and in accordance with New Zealand’s Privacy Act 2020. If you have any concerns about your preferences, feel free to contact us.

5. Protection Measures:
CSC Buying Group is committed to safeguarding your personal information. We implement security measures to protect your information, and we only work with trusted third-party providers for data handling and storage.

Your information may be stored at data facilities within or outside New Zealand. Our agreements with third parties ensure that your information is securely stored and handled responsibly.

6.  Your Rights and Access

You have the right to:

• Confirm whether CSC Buying Group holds personal information about you.

• Access and request corrections to your information.

If you would like to exercise these rights, please contact us at office@csc.org.nz or at our postal address. For further details or assistance with access or correction requests, please contact us using the phone number available on the contact us page.

7. Complaints

We are committed to managing all complaints in accordance with the Privacy Act 2020 and the guidelines set out by the Office of the Privacy Commissioner (OPC).

If you believe that we have breached your privacy, you can lodge a complaint with us directly by contacting CSC Buying Group. We will:

1. Acknowledge your complaint promptly.

2. Investigate the matter thoroughly and fairly.

3. Provide you with a written response, including any actions we will take to address your concerns.

If you are not satisfied with the outcome of your complaint, you have the right to escalate the matter to the Office of the Privacy Commissioner. The OPC provides a free and impartial complaints resolution service. You can contact them through their website at www.privacy.org.nz or by calling 0800 803 909.

We take privacy concerns seriously and aim to resolve complaints in a timely and transparent manner.

8.  Policy Updates

CSC Buying Group may update this Policy periodically, with changes posted on our website.

Last updated: November 2024